Need Support?

From non-perishable foods, supplemented with fresh and frozen ones when available, to toiletries, FoodBox aims to give you what you need.

FoodBox can provide you with one food parcel per week, containing enough food for 4 days for the number of adults and children referred to on the voucher.

Your food parcel will vary depending on the food we have in stock. We always take into account dietary requirements that you tell us about, but we may not always be able to fulfil special requests.

Usual items that a food parcel might include are:

• Tinned or mashed potatoes
• Tinned meat
• Tinned fish
• Tinned vegetables
• Tinned fruit
• Pasta sauce
• Tea
• Coffee
• Sugar
• Cereals
• Jam/preserves
• Tinned soup
• Baked beans
• Rice
• Bread
• Butter
• Eggs
• Flour
• Tinned custard or rice pudding
• Squash
• Long-life milk

Fresh fruit and vegetables and frozen foods will be added to your parcel when available.

For babies, we can provide baby food and nappies. Please let us know the best nappy size for your child.

Pet food and other non-food items, including toiletries and cleaning products, can also be provided if you need them. Toilet roll is always added to each food parcel.

Where a person has been referred 8 times in a 12-month period, the referral partner will ensure a person’s circumstances are reviewed to ensure that other support options have been considered to reduce reliance on food support.

One voucher form is valid for one food parcel and will contain enough food for 4 days. Each parcel needs a new voucher, so if you need more food, then you will need to contact your referral partner and ask them to fill out a new form.

Please note, residents may be referred to FoodBox a maximum of 8 times in a 12-month period. This is to ensure that we can continue to maintain a quality service to those who are vulnerable and need it most.

Here’s how the referral voucher works — we’ve tried to make the process as simple as possible. After completing a series of basic steps, your food parcel will be ready for you.

Once you have been referred to FoodBox, we will contact you to say we’ve received your referral and discuss if you can come to collect it or we if we need to deliver it to you.

When your food parcel is ready for collection, FoodBox will contact you by text or phone call and ask you to come to the centre. Please remember to bring your 5-digit collection number with you to receive your parcel.

FoodBox is located at Rose Community Centre, Hawthorn Road, Brentford, TW8 8NT. The nearest bus stop is the Syon Lane bus stop X or the W on London Road.

The opening times are:

• Tuesday – Friday 10am to 1pm
• Saturday 10am to 12pm

If you are required to self-isolate or have limited mobility or health issues, we can arrange for your food parcel to be delivered.

Delivery depends upon the availability of volunteer drivers. Your parcel should be delivered within one to two working days, but may take longer. The volunteer driver will contact you directly on the day of the delivery to make sure you are at home.

With FoodBox, you are not alone. We can offer help and guidance with non-food-related issues.

From finding out more about local services and organisations to needing someone to talk to, you can turn to FoodBox.

Here are some links to other local places for emergency support:

• Foodbanks (Hounslow Connect) – other foodbanks in the London Borough of Hounslow
• London Borough of Hounslow – support available
• Open Kitchen – free takeaway meals
• Hounslow ‘Virtual’ Soup Kitchen Delivery Service – if you need emergency food delivered please contact Quddous on 07463853385
• Citizens Advice Hounslow Adviceline freephone number: 0808 278 7830
• DWP West London Rapid Response Service for Redundancies
• To talk about services, organisations or anything else, please contact us by email info@hounslowfoodbox.org.uk